Web & Application Development
At Global Gateway Services we are focused in developing web sites that conveys our clients’ image, branding, and marketing messages while promoting their products and services.
We at Global Gateway Services, offers professional Website development services to help you successfully plan, create, maintain and market your Web & Application development project.
Our strengths include fresh, stylish and creative graphic design, solid information architecture, and useful & easy to use Web interfaces.
Web use a combination of latest tools such as HTML5, CSS3, PHP, MySQL, Joomla, Wordpress and dynamic web design techniques to create pages that work in every browser and every screen, with extreme efficiency in development process. When we integrate our technologies into your web site, you gain significant benefits over conventional technology.
We also develop native application for Mobile platforms, such as IOS, Android and Windows Mobile and Windows. We develop both online and offline applications with ability to use databases and cloud computing features.
Our focus is on clean looking, fast loading, website design and web page design with intuitive navigation and layout that enables the visitor to find what he or she is looking for quickly and easily.
We offer the following services:
- Web Site Design - From single pages to entire sites
- Multimedia Development
- Programming – Android, IOS, Windows, HTML5, Flash, C++, Java, CGI,
- Database integration – MySQL, Access, DBase, and SQL
- E-commerce - From online shopping to customer order management and point of sale solutions
- Internet Marketing and Advertising
- Web site statistics - Analysis of your site traffic
- Web Site Hosting - Storage of Web sites on a Web Server
- Domain Name Registration
- Company Email Systems
BPO & Call Center Services
Global Gateway Services can offer a complete range of Business Process Outsourcing and Call Center services to organizations that require end-to-end management.
We Manage Your Business' Back Office Needs Without Impacting Your Bottom Line.
Call Centers Services
- Inbound services
- Answering Machine Services
- Order Taking Service
- Customer Services
- Inquiry Handling
- Toll Free Services
- Help Desk Support
- Remote Receptionist
- Outbound services
- Appointment Setting/ Appointment Scheduling
- Product Service Promotion
- Marketing Research/Market Survey
- Mortgage Leads generation
Back office Services
- Data Management
- Data Maintenance
- Data Conversion
- Data Enhancement
- Data Cleanup
- Data Entry
- Web Marketing & Support
- Email Marketing
- Email and Chat Support Services
At Global Gateway we can offer you Inbound Customer Services which are available to you 24/7 round the year. We will not let you miss your important calls.
Our offshore inbound customer call center will handle your calls efficiently and the way you want them to. We let you concentrate on getting new customers on the board and we will relieve you from taking any extra efforts to retain your current customer-base
Outsource your headache to us and let us handle the phones for you and experience the increase in satisfaction level of your clients. Whether you want us to answer 100 calls or 10,000 you will find our service to be a professional and cost effective extension of your business.
Answering Machine Services
Global Gateway can provide you with effective and accurate answering services that considerably save the time and money of callers.
Well qualified team of professionals takes the messages on behalf of your company and provides the information quickly. The 24/7/365 service is excellent for answering calls any time and obtaining information from the caller. The received calls are processed by live operators who obtain the callers name, address if necessary, phone number and a brief message.
Order Taking Service
Order taking industry has reached to its highest growth in past couple of years. Every business who sells their product through online website, radio, television advertisement has to go through order taking process. Orders taking help companies especially when their products or services are complicated and typical.
As an answer to such difficult situation Global Gateway offers Call Center Order Taking Services. Enhanced Inbound Call Center service by providing quality Order taking services is our goal. Our live order taking service works with the online database. GGS representatives will convert your inbound calls in to sales and enter the order in that online database where you can find the updates in very next seconds.
At Gateway services we know that for a successful business it is necessary to have a best customer services. Customers of a business can be new ones, or current ones returning to buy more. The significance of good customer service can be shown in financial terms, as it costs at least five times as much to win a new customer as it does to keep a current one. Much of the profits of most businesses rely on repeat customers.
To make your customer services your core competency Global Gateway has a team of experts in delivering quality customer services. They are trained not to meet only their customer's expectations, but actually strive to exceed them. How one handle the problem is far more important than the problem itself. A customer must always feel their best interests are being taken into consideration, even when can't give in to their demands. It is far better to say no with a smile, than yes with an attitude.
The history proves that the best customer services has been the main reason in the success of the leading companies and neglecting it has been one of the major reason for their downfall so provide global gateway with an opportunity to serve your customer and you will yourself feel the increased satisfaction level of your customer’s.
Global Gateway can fix an inbound call centers facility with the purpose of having an information center handling all customer inquiries. The information center will offers all the information required for the customer to have a thorough understanding of products or services.
Toll Free Services
The inbound toll free service refers to managing the toll free phone service and voice broadcasting campaigns of the organizations, online. The toll-free numbers are quite popular in the marketing strategy for most companies’ advertisements. GGS can provide you with ultimate Toll Free services to increase your company efficiency.
Help Desk Support
We offer off shore Back office Outsourcing services and Business Process Outsourcing services, which guarantee reduction in cost, maintaining quality. The Help Desk is essentially a central point through which problems or issues are reported and subsequently managed and coordinated and highly responsible for bringing resources together to address a problem or other issue.
Remote Receptionist is perhaps the most flexible of Global Gateway services. It can include the features of live tele-messaging, order entry, and even our voice mail services. But what makes Remote Receptionist remarkably precious is our skill to transfer the caller to any telephone, anywhere.
Global Gateway services always put a great emphasize on the outbound services in order to provide you with efficient and effective output. We provide the following outbound services.
Appointment Setting/ Appointment Scheduling
Appointment setting has been the keystone of generating new business. It is the most qualified business-to-business communication that requires a detailed administrative program to ensure that the appointments are scheduled as each field representative.
We provide you with the sales professionals with market intelligence for each appointment. It is an efficient tool for the companies like:
• Mortgage brokers
• Financial planners
• Service oriented businesses
• Insurance Companies
• Real Estate
• Life Insurance
• Health Insurance
• Time Share
• Auto Loan
• Automotive Warranties
We at GGS train the appointment setters to generate qualified appointments based on the assigned parameters and create point to point route maps designed for each appointment with perfect ease. The appointment setting call center enables the sales representatives to have sales calls with highly qualified prospects. The likelihood of closing a sale gets drastically increased if the consultation with a prospect is done on time over the phone. Appointment setting requires good communication skills and persistence of the professional to skillfully ask for the appointment.
We provide both kind of appointment setting i.e. Business to Business appointment setting and Business to Consumer appointment setting
Product Service Promotion
At Global Gateway we offer outbound call centers solutions that can be tailor-made as per client requirements. They offer fully integrated solutions for acquiring more customers and building a stronger customer base helping to launch the product and build awareness.
Outbound service representatives provide exclusive product promotional support to customers through tele-services. They help generate momentum and grow new customers to create awareness and excitement for client's newest products. Outbound calls to the target audience provide promotional product messages consistent with the company's product promotion strategies. This service also supports:
• New product launches and line extension introductions
• Product recalls
• Product advisory notices
• New product indication announcements
• Product hotlines
• Outcomes research
Marketing Research/Market Survey
At Global Gateway we provide our clients with information they utilize immediately in making critical business or organizational decisions. Our goal is to be extraordinary in every aspect of our work with clients. Extraordinary means premium-quality market information that is:
• Customized to meet the needs of our client's company or organization, rather than "canned" or generalized
• Specific to our client's unique industry, company or organizational characteristics, products and services, reputation and image, and markets served, rather than generic to a particular industry
• Focused on the decisions our clients are facing, rather than based on broad industry trends or "expert opinions"
• Usable given the decisions our clients face, their company's characteristics, resources, and markets, and their timeline
• Delivered as promised in a high-quality, usable format, on-time and within budget
The tactics which we use for market research and survey includes
• Representative Telephone Surveys
• Web/ Email Surveys
• Intercept Interviews
• Internet - Based Research
• In - Depth Interviews
Global Gateway provides marketing research services to clients located across the globe in a variety of industries. We can provide the market research services to the following industries.
• Financial Services
• Health Care
• Business Associations
• Elder Services
• Food Industry and Agriculture
• Governmental Departments and Agencies
• Manufacturing and Wholesale
• Non-Profit and Human Services
• Real Estate
• Tourism, recreation & Transportation
• Political Campaigns
Our marketing research reports and presentations are customized to meet our clients' specific requirements so they get exactly the same material which they are looking for.
Mortgage Leads generation
Global Gateway offers lead generation programs that produce competitive highest conversion ratio in the industry. Our Mortgage Leads are highly targeted towards individuals.
Our Custom Mortgage Lead campaigns are filters based. Fresh telemarketed mortgage leads tailored to your mortgage loan origination needs. Global Gateway is dedicated to provide our clients with various Mortgage Outsourcing Services, which includes:
• Second Mortgage
• Real Time Hot Transfers
• Exclusive Mortgage Leads
• Debt Consolidation Leads
• Unsecured / Secured Loan Leads
Email Follow Up
Through Email Follow up campaign we can help you in increasing the business conversion rate, maximizing campaign effectiveness and building stronger customer relationships.
Combining direct mail with call center follow-up can create more than double response rates. To be most effective, these efforts should be focused and involve timely use of the telephone as a means of lifting overall direct mail response.
The Customer Service Representatives (CSRs) communicate directly with the customers, dealers, distributors and business partners with a customized campaign. If direct mail is used to generate leads, then Direct Mail Follow-Up could provide dramatic increases in the quantity and quality of leads produced.
Back office Services
Global Gateway Services can offer a complete range of Back office services to organizations that require end-to-end management. Our focus on excellent operations, with cost efficiency has proven to be of immense value to its rapidly growing client list for their offshore BPO needs.
1. Data Management
Document Management Service is increasingly being outsourced. The service is benefiting business community worldwide by saving tremendous amount of their time and money.
Data Management Services
Online and Offline Data Processing
• Data Maintenance
• Data Conversion
• Data Enhancement
• Data Cleanup
• Data Entry
Our Database Services provide for secure, optimal management and increased database productivity. Our services range from database design and enhancement to installation / upgrades, backup / restoration and performance and capacity management.
We have a proven track record with database management systems in multiple systems and environments we offer the complete spectrum of Data Center Management Services that can help your organization capitalize on business opportunities and result in real improvements in profitability.
Data conversion can be defined as the translation of data from one format to another. Data stored in an old system is imported into a new database. Data Conversion can range from a simple one for one import to a complex procedure where non-relational data needs to be imported, validated, cleansed, and split up into multiple tables in a new relational database structure.
From outside sources, we can append demographics and lifestyle information to create profiles of prescription and/or buying habits of consumers and Physicians
Data Clean Up
Our programs can detect duplicates or problem records. We run tests against the data looking for problems
Accurate input is essential in data entry operation. We believe in providing quality to our clients so a focused quality check is being kept by us on all the data entry function. Customized data entry screens with proper parameters in place result in fewer corrections. Quality checks are done on-line and off-line based on pre-determined comparisons and checks.
2. Web Marketing & Support
Our comprehensive Internet Sales & Marketing services ensure that we generate significant revenues for our clients and provide a return on investment in as short a timescale. We are expertise to do sales and marketing in various manners like.
Email marketing is one of the proficient e marketing tools resulting in a greater return back if held effectively. Email Marketing allows you to build relationships with your target market as well as those who don't convert. This way you can communicate with them over time rather than losing them all together.
Email and Chat Support Services
E-mail has now become the primary means of data transmission and customer relationship management. As a result many companies are outsourcing their non-voice call center needs, including E-mail support services.
We have successfully and competently handled email support services our experience ranges from handling simple as well as complex issues.
Our email services are comprehensive and include-
• Customer care
• Technical support
• Order fulfillment/Verification
• Complete query resolution